Privacy Policy

1. Introduction
This Privacy Policy explains how Hydraulic Ocean Group (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal data when you visit our website [Your Website URL] and submit inquiries through our contact or quotation forms.
We are committed to protecting your privacy and complying with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) as amended by the CPRA.

2. Information We Collect

  • Information You Provide Voluntarily: When you submit a product requirement or request a quote, we collect business contact information such as your name, company name, job title, email address, phone number, and the content of your inquiry.
  • Information Collected Automatically: When you browse our site, we may automatically collect certain technical data through cookies and similar technologies. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. For details, please see our [Cookie Policy].

3. How We Use Your Information (Purposes of Processing)
We use the information we collect for the following business purposes:

  • To respond to your inquiries, provide requested quotations, and fulfill your product information requests.
  • To communicate with you regarding your inquiries or our services.
  • For internal analytical purposes to improve our website, products, and services.
  • To comply with our legal and regulatory obligations.

4. Legal Basis for Processing (Under GDPR)
For visitors from the European Economic Area (EEA), our processing of your personal data is based on the following legal grounds:

  • Legitimate Interests: Processing your business contact data to respond to your inquiries is necessary for our legitimate interest in conducting and promoting our business, which we have balanced with your privacy rights.
  • Consent: For certain uses of cookies or if you explicitly opt-in to receive marketing communications, we rely on your consent. You may withdraw consent at any time.
  • Contractual Necessity: If your inquiry leads to a business negotiation or agreement, processing your data may be necessary to take steps at your request prior to entering a contract.

5. How We Share Your Information
We do not sell your personal information. We may share your data only in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who provide services on our behalf (e.g., website hosting, email delivery), under strict data processing agreements.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or asset transfer, subject to confidentiality commitments.

6. International Data Transfers
Your personal data may be transferred to and processed in countries other than your own. If we transfer data from the EEA to a country not deemed to provide an adequate level of protection, we will implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.

7. Your Data Protection Rights

  • GDPR Rights (for EEA individuals): You have the right to access, correct, delete, restrict processing of, or object to our processing of your personal data, as well as the right to data portability.
  • CCPA/CPRA Rights (for California residents): You have the right to know what personal information we collect and how it’s used, to delete your personal information, to correct inaccurate information, and to opt-out of the “sale” or “sharing” of your information. We do not sell your data as defined under CCPA.

8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. “Do Not Track” Signals
Our website does not currently respond to “Do Not Track” (DNT) browser signals.

11. Updates to This Privacy Policy
We may update this policy periodically. The “Last Updated” date at the top will reflect the latest revision.

12. Contact Us
To exercise your data protection rights or for any privacy-related questions, please contact us:

  • Data Protection Officer (for GDPR): Bonnie L.
  • Email: ocean@oind.cn
  • Address: No.9 Road, Yuci Industrial Park, Jinzhong City, Shanxi Province, China

全天候技术支持

  • 多通道响应：提供电话、在线、邮件及远程接入支持，7×24小时响应紧急呼叫，第一时间为您提供解决方案。
  • 专家团队护航：由资深应用工程师和售后服务专家组成的团队，能处理从应用咨询到复杂故障诊断的所有问题。
  • 持续改进反馈：您的现场反馈将直接传递至我们的研发与生产部门，驱动产品与服务的持续优化，共同应对未来挑战。

系统化培训

  • 分层培训课程：为操作员、维修工、设备管理员不同角色设计针对性课程，涵盖安全规程、日常操作、维护保养及故障排除。
  • 理论结合实践：培训包含现场设备实操演练，确保学员真正掌握技能。我们也可提供持续的回炉培训和技能认证。
  • 知识传承支持：提供详尽的操作手册及维护视频，方便您内部进行知识传递与新员工培训。

备品备件供应

  • 原厂品质保障：所有备件均按照原设备图纸和标准生产制造，材料可追溯，确保与设备的完美匹配和长久耐用。
  • 快速供应网络：依托中心仓库与战略库存点，对常用件、易损件保持充足库存，承诺最短时间紧急发运，极大缩短等待时间。
  • 一站式备件清单：我们可为您管理的每台设备建立专属备件档案，提供从液压元件、耐磨件到电气控制器的完整清单，简化您的采购与管理流程。

设备维修与全面翻新

  • 专业级维修服务：提供从故障应急检修到定期预防性保养的全套维修服务。我们的技师均经过原厂培训，使用专用工具，确保维修后达到出厂性能标准。
  • 全面翻新与性能升级：对老旧设备进行系统性拆解、评估、修复和翻新。不止于恢复原样，我们可借此机会为您集成最新的控制系统或安全模块，让旧设备焕发新生，性能比肩新机。
  • 成本效益最优解：相比购置新机，全面的高质量翻新可节省高达40%-60%的成本，是控制资本支出、提升投资回报率的明智选择。

智能化与自动化集成

  • 数据驱动决策：为设备集成传感器与数据采集系统，实时监控运行状态、能耗与关键参数，通过可视化界面帮助管理者优化生产节奏。
  • 预测性维护预警：系统可分析设备磨损趋势，提前预警潜在故障，帮助您从“事后维修”转向“事先维护”，大幅减少意外停机。
  • 远程操作与支持：支持关键设备的远程操控与诊断，降低人员工作强度与安全风险，我们的专家亦可远程提供技术支持。

行业定制解决方案

  • 现场诊断与分析：我们的工程团队亲赴生产现场，分析工艺流程、空间布局与操作痛点，确保解决方案与您的实际工况无缝契合。
  • 模块化设计理念：我们的设备支持模块化配置与功能拓展，您可根据产能变化与工艺升级需求灵活增减功能，让投资更具前瞻性。
  • 交钥匙项目交付：我们提供从设计、制造到安装、调试及最终验收的全流程项目管理，确保设备抵达即可投入运行，助力快速投产。

Round-the-Clock Technical Support

  • Multi-Channel Response: We offer support via phone, online chat, email, and remote access, with 24/7 emergency call response to provide solutions promptly.
  • Expert Team Support: A team composed of senior application engineers and after-sales service experts can handle everything from application consulting to complex fault diagnosis.
  • Continuous Improvement Feedback: Your on-site feedback is directly communicated to our R&D and production departments, driving continuous optimization of our products and services to tackle future challenges together.

Systematic Training

  • Role-Specific Training Courses: We design targeted courses for different roles including operators, maintenance technicians, and equipment managers, covering safety procedures, daily operations, maintenance, and troubleshooting.
  • Theory Combined with Practice: Training includes hands-on exercises with actual equipment, ensuring trainees gain practical skills. We also offer ongoing refresher training and skill certification.
  • Knowledge Transfer Support: We provide detailed operation manuals and maintenance videos to facilitate internal knowledge sharing and training of new employees.

Spare Parts Supply

  • Genuine Quality Assurance: All spare parts are manufactured according to original equipment drawings and standards, with traceable materials, ensuring perfect compatibility and long-term durability.
  • Rapid Supply Network: Relying on central warehouses and strategic inventory points, we maintain sufficient stock of common and wear-prone parts, committing to emergency dispatch in the shortest possible time to minimize waiting periods.
  • One-Stop Parts Catalog: We can create a dedicated spare parts profile for each piece of equipment you manage, providing a complete list from hydraulic components and wear parts to electrical controllers, simplifying your procurement and management processes.

Equipment Repair & Comprehensive Refurbishment

  • Professional Repair Services: We offer a full range of services from emergency breakdown repair to scheduled preventive maintenance. Our technicians are factory-trained and use specialized tools to ensure repairs restore equipment to original performance standards.
  • Complete Refurbishment & Performance Upgrades: We conduct systematic disassembly, evaluation, repair, and refurbishment of aging equipment. Going beyond simple restoration, we can integrate the latest control systems or safety modules during the process, giving old equipment new life with performance comparable to new machines.
  • Optimal Cost-Effectiveness: Compared to purchasing new equipment, a high-quality comprehensive refurbishment can save up to 40%-60% in costs, making it a wise choice for controlling capital expenditure and improving return on investment.

Smart & Automated Integration

  • Data-Driven Decision Making: By integrating sensors and data acquisition systems into the equipment, we enable real-time monitoring of operational status, energy consumption, and key parameters. Visual interfaces help managers optimize production cycles.
  • Predictive Maintenance Alerts: The system analyzes equipment wear trends to provide early warnings of potential failures, helping you shift from “reactive repair” to “proactive maintenance,” significantly reducing unplanned downtime.
  • Remote Operation & Support: We enable remote control and diagnostics for critical equipment, reducing personnel workload and safety risks. Our experts can also provide remote technical support.

Industry-Customized Solutions

  • On-site Diagnosis & Analysis: Our engineering team visits your production site to analyze process flows, spatial layouts, and operational pain points, ensuring the solution seamlessly aligns with your actual working conditions.
  • Modular Design Philosophy: Our equipment supports modular configuration and functional expansion, allowing you to flexibly add or reduce features based on capacity changes and process upgrade needs, making your investment more future-proof.
  • Turnkey Project Delivery: We provide full project management from design and manufacturing to installation, commissioning, and final acceptance, ensuring the equipment is ready for immediate use upon arrival and enables rapid production startup.